Polish Language Customer Support | Global E-Commerce Platform | Osaka #198

Company Overview

The company is a global enterprise headquartered in Osaka, specializing in cross-border e-commerce, international logistics, and overseas promotion.
It operates its own proprietary platforms that deliver Japanese products to customers worldwide, supporting over 170 countries and 19 languages.

With employees from more than 30 countries, the company offers a highly international and diverse work environment where multiple cultures come together.

 

Main Business Areas

• Proxy Purchasing Service: A service that purchases products from Japanese online stores on behalf of overseas customers and ships them internationally.

• Cross-border E-commerce Marketplace: A platform that allows Japanese sellers to easily expand and sell their products to global markets.

• Subscription Box Service: A service that delivers curated Japanese products, such as stationery, to customers overseas on a regular basis.

 

Work Environment

• International Workplace: Employees from over 30 countries across six continents, with a diverse age range from their 20s to 50s (approximately 46% non-Japanese employees as of January 2025).

• Working Style: Flexible working hours (core time: 10:00–16:00) with facilities such as an in-house cafeteria.

 

Recruitment background

The Polish-language version of their marketplace has been steadily growing since its launch in 2023. As their customer base expands, so does the number of online inquiries — and we’re now looking for additional support.

If you enjoy connecting with people through technology, love Japanese culture, and want to make the most of your language skills, join our international customer support team and discover the fascinating products people are buying from Japan.

 

Main Duties

• Handling multilingual customer inquiries (only via chat)
• Cooperation and reporting with other teams when handling complaints.
• Management of remote operators (part-time staff).
• Other related duties (e.g., translation)

Required Skills & Qualifications

• Must-Have Skills

  • Native Polish
  • Business level Japanese (JLPT N2 or better) *Test not required
  • Business level English (TOEIC 800 or above) *Test not required

  Preferred Skills

  • Language skills other than Polish, Japanese and English.
  • Experience in the cross-border e-commerce industry or customer support.
  • Translation experience
  • Basic HTML knowledge.
  • Additional language skills.

  Personality

  • Efficient thinking and execution: Ability to handle tasks quickly and independently, excellent communication skills, and office work experience.
  • Team player: Comfortable working as part of a global team of 20 or more people, emphasizing teamwork to achieve goals.
  • IT literacy: Ability to operate a computer fluently for long periods of time in daily work. Also, eager to learn new tools and software to improve work efficiency.
  • Global Perspective: Ability to work in a diverse work environment with members of different ages, nationalities, cultures, and work ethics.

 

Compensation & Benefits

Salary: JPY 3,700,000 〜JPY 4,000,000per year

Based on previous experience and ability
・Bonus: twice a year (June and December)
・Salary evaluation: once a year
・3-month probationary period (Salary same as above)
・If the required period of employment is not met, the employee will not be eligible for their initial bonus.

Probation Period: 3 months

Benefits

・Complete social insurance
(workers’ compensation, employment, health, welfare pension)
・Business casual dress code
・Training system (job-specific, level-specific training)
・Japanese/English lessons
・In-house club activities (karaoke, day camp, etc.)
・Monthly company events
・Free tea and coffee

・Overtime (paid by minute)
・Transportation allowance (up to ¥30,000/month)

・Managerial allowance

Working Hours:

・Standard working hours: 9:15 AM – 6:15 PM (8 working hours / 1 hour break)
・Flextime available: Start work anytime between 7:00 AM – 10:00 AM, with up to 2 hours of break time per day.

*Standard working hours apply during the initial training period (approx. 2 months).

 

Holidays and Leave:

・5-day workweek (Saturday & Sunday off)
・New Year holiday (4 days)
・Paid leave (26 days in year 1)
・Congratulatory and condolence leave
・Maternity/paternity leave
・Child care leave
・Personal day leave
*Work is required on national holidays, excluding the New Year holiday.

Paid Vacation: 26 days of paid leave are provided from the first year, with the number increasing annually.
In 2024, the paid leave usage rate exceeded 80%.

Measures Against Secondhand Smoke: No Smoking Indoors

 

Hiring Process

• First interview – Hiring Team (45-60 mins, online or in-person)
  *Logic test + Customer support test (tests excluded for online Interviews)
  ↓
  Second interview – Second interview (45~60mins) – Customer support team *in-person*Travel Reimbursement up to ¥27,000 available for applicants outside the Kansai region*Logic Test + Translation test (Logic test if not completed during the first interview)
  ↓
  Third Interview – HR Planning Team (45-60 mins, online or in-person)
  *Company culture test

• Application documents required:

  • Resume / CV

• Interview language: English

Please note: this position is open to candidates currently residing in Japan.