German Language Customer Support | Global E-Commerce Platform | Osaka #157

Company Overview

The company is a global enterprise headquartered in Osaka, specializing in cross-border e-commerce, international logistics, and overseas promotion.
It operates its own proprietary platforms that deliver Japanese products to customers worldwide, supporting over 170 countries and 19 languages.

With employees from more than 30 countries, the company offers a highly international and diverse work environment where multiple cultures come together.

 

Main Business Areas

• Proxy Purchasing Service: A service that purchases products from Japanese online stores on behalf of overseas customers and ships them internationally.

• Cross-border E-commerce Marketplace: A platform that allows Japanese sellers to easily expand and sell their products to global markets.

• Subscription Box Service: A service that delivers curated Japanese products, such as stationery, to customers overseas on a regular basis.

 

Work Environment

• International Workplace: Employees from over 30 countries across six continents, with a diverse age range from their 20s to 50s (approximately 46% non-Japanese employees as of January 2025).

• Working Style: Flexible working hours (core time: 10:00–16:00) with facilities such as an in-house cafeteria.

 

Recruitment background

The German language version of their marketplace was launched in 2023 and has grown considerably ever since. As their community expands, they are once again looking for a German, Japanese, and English-speaking customer support professional to join their team.

At this company, their support team thrives on multilingual communication. If you are looking to utilize your language skills in a truly international business setting, this is the perfect role for you. Grow your career with us here in Japan and discover the exciting world of E-commerce

Main Duties

• Handling multilingual customer inquiries (only via chat)
• Cooperation and reporting with other teams when handling complaints.
• Management of remote operators (part-time staff).
• Other related duties (e.g., translation).

Required Skills & Qualifications

• Must-Have Skills

  • Native level proficiency in German (Mother tongue).
  • English proficiency:Business level(TOEIC 800 or higher) Certification not required.
  • Japanese proficiency:Business level (JLPT N2 or better).

  Preferred Skills

  • Translation experience
  • Work experience at small to medium-sized enterprises.
  • Experience in the cross-border EC industry or Customer Support.
  • Basic knowledge of HTML.
  • Proficiency in other languages.

  Personality

  • Independent Thinker: Able to act proactively with independent thought, possesses excellent communication skills for smooth cooperation, has office work experience, and approaches work with a positive attitude.
  • Team Player: Values building trust with team members and finds joy in achieving common goals together.
  • Adaptability to IT Skills: Can smoothly operate computers for work and has the drive to actively learn new tools/software to improve efficiency.
  • Global Mindset: Enjoys professional interaction in a global environment with people of different ages, nationalities, and cultures.

Compensation & Benefits

Salary: JPY 3,700,000 〜JPY 4,000,000per year

Based on previous experience and ability
・Bonus: twice a year (June and December)
・Salary evaluation: once a year
・3-month probationary period (Salary same as above)
・If the required period of employment is not met, the employee will not be eligible for their initial bonus.

Probation Period: 3 months

Benefits

・Complete social insurance
(workers’ compensation, employment, health, welfare pension)
・Business casual dress code
・Training system (job-specific, level-specific training)
・Japanese/English lessons
・In-house club activities (karaoke, day camp, etc.)
・Monthly company events
・Free tea and coffee

・Overtime (paid by minute)
・Transportation allowance (up to ¥30,000/month)

・Managerial allowance

Working Hours:

・Standard working hours: 9:15 AM – 6:15 PM (8 working hours / 1 hour break)
・Flextime available: Start work anytime between 7:00 AM – 10:00 AM, with up to 2 hours of break time per day.

*Standard working hours apply during the initial training period (approx. 2 months).

 

Holidays and Leave:

・5-day workweek (Saturday & Sunday off)
・New Year holiday (4 days)
・Paid leave (26 days in year 1)
・Congratulatory and condolence leave
・Maternity/paternity leave
・Child care leave
・Personal day leave
*Work is required on national holidays, excluding the New Year holiday.

Paid Vacation: 26 days of paid leave are provided from the first year, with the number increasing annually.
In 2024, the paid leave usage rate exceeded 80%.

Measures Against Secondhand Smoke: No Smoking Indoors

 

Hiring Process

• First interview – Hiring Team (45-60 mins, online or in-person)
  *Logic test + Customer support test (tests excluded for online Interviews)
  ↓
  Second interview – Second interview (45~60mins) – Customer support team *in-person*Travel Reimbursement up to ¥27,000 available for applicants outside the Kansai region*Logic Test + Translation test (Logic test if not completed during the first interview)
  ↓
  Third Interview – HR Planning Team (45-60 mins, online or in-person)
  *Company culture test

• Application documents required:

  • Resume / CV

• Interview language: English

Please note: this position is open to candidates currently residing in Japan.