JPEN
Global Recruitment

Inbound Operations Lead / Assistant Manager (Path to Manager) #295

  • Tokyo

Company Overview

The company operates a diverse range of businesses related to inbound tourism to Japan, providing services that support international visitors before, during, and after their stay.

Business Areas

Wi-Fi & eSIM Services

The company provides rental services for Wi-Fi routers, SIM cards, automatic translation devices, and related products, as well as eSIM services.
These services are available for both domestic use in Japan and international use, catering to customers from Japan and overseas.

Life Media Tech Services

The company delivers information online and provides digital solutions to support the daily lives of foreign residents and visitors in Japan.

Campervan Rental Services

As the official Japanese agent of El Monte RV, a leading campervan rental company in the United States, the company offers:

  • Campervan rentals within Japan

  • Brokerage services for campervan rentals in the United States, Canada, Australia, and New Zealand

Web Media Services

The company operates web media platforms for inbound travelers to Japan.
By analyzing overseas search keywords and global travel trends on a daily basis, and producing all content exclusively through in-house writers, the company delivers high-quality articles that closely match the needs of users and clients.

Chat Concierge Services (For Travelers and Residents)

Through its proprietary chat application, the company provides concierge services mainly for inbound travelers.
Necessary services are introduced online in multiple languages, and in-house concierge staff support users through the entire process, from consultation to implementation, thereby offering comprehensive lifestyle support for foreign residents in Japan.

Chat Concierge & Inbound Consulting Services (For Businesses)

The company also provides inbound tourism consulting services to business operators such as:

  • Restaurants

  • Retail stores

  • E-commerce companies

  • Activity and experience providers

  • Media companies

  • Transportation and infrastructure companies

These services help businesses enhance their readiness and effectiveness in serving international customers.

Job Description

Position Overview

As a core member leading the newly established Land Operations Department, you will directly drive business growth. Beyond standard booking and operational tasks, your mission is to enhance the department’s competitive edge through proactive approaches such as business development and tour product planning. You will start by getting up to speed on daily operations, with the expectation of stepping into a Manager role in the near future.

Job Details Key Responsibilities:

  • Business Development, Procurement & Vendor Management

    • Develop new domestic and international suppliers (accommodations, transportation, local ground operators, etc.).

    • Negotiate rates, finalize contracts, and manage relationships with existing suppliers.

  • Product Planning (Package Tour Creation)

    • Plan and design attractive package tours, develop itineraries, and create quotes.

  • Land Operations Management & Execution

    • Handle travel booking operations for both domestic and international trips, primarily focusing on inbound tourism.

    • Oversee progress and maintain quality control for bookings managed by team members.

    • Coordinate and negotiate quickly with relevant parties to handle sudden itinerary changes or on-site issues.

(Scope of Change: All operations within the company)

Tools Used:

  • MS Office

  • Google Workspace

  • Slack

  • Bill One

  • NI Collabo

 

Required Qualifications

  • 3+ years of practical experience in travel booking and operations.

  • Experience in business development and rate negotiation with suppliers.

  • Business-level proficiency in both Japanese and English.

Preferred Qualifications

  • Experience in management/supervision.

  • Proficiency in additional languages.

Ideal Candidate Profile

  • High level of hospitality and client orientation.

  • Motivated more by building business frameworks, securing suppliers, and driving results through product design rather than employee mentoring.

  • Able to remain calm and engage in tough negotiations and coordination with stakeholders during unexpected disruptions.

 

Compensation & Benefits

Salary: JPY 5,000,000 – 7,000,000 per year
Probation Period: 6 months

Work Location

  • Location: Shinbashi, Minato-ku, Tokyo

  • (Scope of Change: Head Office and all branch offices nationwide)

Benefits

  • Maternity and childcare leave systems fully implemented

  • Transportation allowance (up to JPY 30,000 per month)

  • Lunch subsidy covering up to 50% of meal costs, including bento boxes

  • Other employee benefits available

Social Insurance: Fully covered
Working Hours:　10:00 a.m. to 7:00 p.m. (1-hour break)
*Working hours may be adjusted depending on tour schedules or emergency situations.

Measures Against Secondhand Smoke: No Smoking Indoors

Holidays & Leave

  • Full two-day off system

  • Year-end and New Year holidays

  • Paid annual leave

  • Maternity leave and childcare leave

  • Bereavement leave, among others

 

Hiring Process

  • Number of interviews: 2–3 rounds

  • Application documents required:

    • Resume / CV

    • Work history

  • Interview language: Japanese

Please note: this position is open to candidates currently residing in Japan.

To apply for this job email your details to e.kaji@globalrecruitment.jp