Vietnamese Language Customer Support | Global E-Commerce Platform | Osaka #227

Company Overview

The company is a global enterprise headquartered in Osaka, specializing in cross-border e-commerce, international logistics, and overseas promotion.
It operates its own proprietary platforms that deliver Japanese products to customers worldwide, supporting over 170 countries and 19 languages.

With employees from more than 30 countries, the company offers a highly international and diverse work environment where multiple cultures come together.

 

Main Business Areas

• Proxy Purchasing Service: A service that purchases products from Japanese online stores on behalf of overseas customers and ships them internationally.

• Cross-border E-commerce Marketplace: A platform that allows Japanese sellers to easily expand and sell their products to global markets.

• Subscription Box Service: A service that delivers curated Japanese products, such as stationery, to customers overseas on a regular basis.

 

Work Environment

• International Workplace: Employees from over 30 countries across six continents, with a diverse age range from their 20s to 50s (approximately 46% non-Japanese employees as of January 2025).

• Working Style: Flexible working hours (core time: 10:00–16:00) with facilities such as an in-house cafeteria.

 

Recruitment background

The company’s Customer Support team is looking for a Vietnamese speaker to provide exceptional support to their Vietnamese-speaking customers as part of their multilingual team, which provides support in 19 languages.

As a Customer Support Specialist, you’ll communicate with customers entirely through chat. Every day, you’ll have the opportunity to strengthen your language skills while helping customers purchase unique products from Japan, ranging from everyday essentials to rare collectibles. If you’re looking to build a career in the fast-growing cross-border e-commerce industry and thrive in a multicultural workplace, we’d love to meet you

Main Duties

• Multilingual customer inquiry handling (no phone calls, chat support only)
• Collaboration and reporting with other teams when handling complaints
• Management of remote operators (part-time)
• Other related tasks (translation, etc.)

Required Skills & Qualifications

• Must-Have Skills

  • Vietnamese (native language)
  • Japanese language proficiency of JLPT N2 or higher *No qualifications required
  • Business-level English proficiency (TOEIC 800 or higher) *No qualifications required

  Preferred Skills

  • Experience in the cross-border e-commerce industry or customer support
  • Translation experience
  • Basic HTML knowledge
  • Other language skills
  • Practical work experience at a small or medium-sized company

  Personality

  • Efficient thinking and execution skills: Ability to process tasks quickly and independently, excellent communication skills, and experience working in an office.
  • Team player: Comfortable working as part of a global team of 20 or more people, and values teamwork to achieve goals.
  • IT literacy: Ability to operate a computer smoothly for long periods of time in daily work. Also, a willingness to actively learn new tools and software to improve work efficiency.
  • Global perspective: Candidates who can accept working in a diverse work environment composed of members with different ages, nationalities, cultures, and work ethics

Compensation & Benefits

Salary: JPY 3,700,000 〜JPY 4,000,000per year

Based on previous experience and ability
・Bonus: twice a year (June and December)
・Salary evaluation: once a year
・3-month probationary period (Salary same as above)
・If the required period of employment is not met, the employee will not be eligible for their initial bonus.

Probation Period: 3 months

Benefits

・Complete social insurance
(workers’ compensation, employment, health, welfare pension)
・Business casual dress code
・Training system (job-specific, level-specific training)
・Japanese/English lessons
・In-house club activities (karaoke, day camp, etc.)
・Monthly company events
・Free tea and coffee

・Overtime (paid by minute)
・Transportation allowance (up to ¥30,000/month)

・Managerial allowance

Working Hours:

・Standard working hours: 9:15 AM – 6:15 PM (8 working hours / 1 hour break)
・Flextime available: Start work anytime between 7:00 AM – 10:00 AM, with up to 2 hours of break time per day.

*Standard working hours apply during the initial training period (approx. 2 months).

 

Holidays and Leave:

・5-day workweek (Saturday & Sunday off)
・New Year holiday (4 days)
・Paid leave (26 days in year 1)
・Congratulatory and condolence leave
・Maternity/paternity leave
・Child care leave
・Personal day leave
*Work is required on national holidays, excluding the New Year holiday.

Paid Vacation: 26 days of paid leave are provided from the first year, with the number increasing annually.
In 2024, the paid leave usage rate exceeded 80%.

Measures Against Secondhand Smoke: No Smoking Indoors

 

Hiring Process

• First interview – Hiring Team (45-60 mins, online or in-person)
  *Logic test + Customer support test (tests excluded for online Interviews)
  ↓
  Second interview – Second interview (45~60mins) – Customer support team *in-person*Travel Reimbursement up to ¥27,000 available for applicants outside the Kansai region*Logic Test + Translation test (Logic test if not completed during the first interview)
  ↓
  Third Interview – HR Planning Team (45-60 mins, online or in-person)
  *Company culture test

• Application documents required:

  • Resume / CV

• Interview language: English/Japanese

Please note: this position is open to candidates currently residing in Japan.